Privacy Notice

Thank you for your trust in Naseem Al Safwa Medical Supplies Store:

When you use our online store and its services, you trust our store and we are keen to protect all your data on our website. We are aware of the magnitude of this responsibility and we work hard and carefully to protect all your data and give you the best ways to control it according to the terms of our online store policy. The goal of the privacy policy for the customer is to understand what The data that we collect and process about the customer, the reasons for collecting and processing it, the limits of that, the limits of sharing it with other parties, the controls for disclosing it, the method of updating and deleting it.

Please read this policy carefully before using the store. This policy contains the following sections:

1. Definitions

2. The data we collect about you

3. Cookies (Cookie Policy)

4. Limits of using your data

5. Managing your personal data

6. Data protection

7. Disclosure of your data

8. Amendments

9. Contact us

1. Definitions:

“Customer” refers to every person, organization or company that orders products offered for sale through the Store.

“Products” shall refer to the Products offered for sale through the Website.

“Policy” refers to this document and its terms and conditions.

"Data" refers to the data collected about the user, or that he provides to us, or that is collected about the devices he uses to connect to the store, or that is related to visiting and using the store.

2. The data we collect about you:

We may collect and process the following data about you

- The data that you provide to us during your registration in Naseem Al Safwa Store, such as name, phone number, e-mail, and address.

- The data that you provide to us during the sale agreement with us, such as the address your full name, your identification number, and other data necessary for the shipping process.

- Data that you provide to us in requests to return or exchange products, and payment data related to refunding the price of products or paying the price difference.

- Data that you may provide to us during the provision of services or at any time, including but not limited to: address, bank account number, credit card number, or other data that we may request from you.

- Data you provide to us when you enter a store-sponsored contest or promotion.

- Data you provide to us when you report a problem with the store.

- The data you provide to us when there is a problem with the payment process for the amounts owed by you.

- Data that you provide to us when you contact us or our customer service for any reason.

- The data you provide to us while evaluating the services you received through our store.

- Data that we deem necessary to verify your identity, or to ensure the correctness and legality of any transactions you carry out through the site, including a copy of your passport, or a copy of your national ID.

3. Cookies (Cookie Policy):

Cookies are text files that are stored on your device when you visit some web pages, and these files will not harm your device. They are used as follows:

- Cookies are used for the purpose of providing information. For example, in Naseem Al Safwa Store, some of the cookies that we use help us to identify errors and fix them.

- Some cookies help us remember which pages and forms you view when you visit our store.

- The cookies aim to improve your Naseem Al Safwa store experience each time you visit.

- You can change your cookie preferences by entering your browser settings and choosing the one that suits you best.

4. Limits on using your data:

We are always committed to protecting your privacy and therefore we use your personal data for the following purposes:

- To enable you to use our services optimally, and to always provide you with the best.

- To create your account or profile through which you communicate with us through the store.

- To process the data you provide through our services, such as ensuring that your email or phone number is active, usable and owned by you.

- To enable you to place orders online through the store, and pay for products through our approved electronic payment methods (bank transfer, credit cards, Paypal).

- To deliver products to you and communicate with you to determine your place of residence, and to follow up on that process until completion.

- To communicate within the limits of our return policy, and to process and respond to your return request.

- To receive questions, complaints and inquiries from you, and to respond to them.

- To receive and respond to your comments and evaluation of the service you have received through our store.

- To process your responses to in-store surveys that you participated in.

- To provide you with information about the services and products that you request through our store.

- To provide you with information about products we think may be of interest to you, including our special offers.

- For internal business purposes such as improving our services.

- To customize the content, recommendations and advertising we provide to you; We and any third party, whether on the Services or elsewhere on the internet.

- To contact you about government communications and, in our sole discretion, about changes to our Privacy Policy, Terms of Use, or any of our other policies.

- To comply with regulatory and legal obligations.

- For the purposes disclosed at the time you provide your information, with your consent, and in accordance with this Privacy Policy.

- Your registration and use of the site constitutes approval to receive promotional emails about our services and products, and notices about the site and its policy. In case you do not want you can stop receiving these messages through the special link “My Account” available on the site, which shows you the data of your requests, your address and other information about you.

5. Managing your personal data:

You can check your personal data, modify and update them at any time, by entering "My Account" page, or contacting the technical support of the site.

6. Data protection:

- The store undertakes to keep your personal or banking data for the period required by the nature of the transaction that you perform through the store.

- The store undertakes not to deal with your personal data for unauthorized or permitted purposes, with or without charge, with any other party, unless this is required or authorized by us under the relevant regulations and instructions, or with the prior written consent of the user to whom the information relates.

- The store undertakes to maintain records that contain the user's personal data, or any records of electronic communications, that are in our custody, under our control, or with our agents or employees.

- The store undertakes to take reasonable steps to ensure that the user's personal data and related records are protected in a security manner appropriate to their importance.

- You know and agree that the Internet is not a secure medium, and that the confidentiality of your personal data cannot be completely guaranteed.

- We undertake, within the limits permitted by law, not to disclose or use your confidential data in a manner inconsistent with your right to privacy.

- We undertake not to trade or sell your data to others.

7. Disclosure of your data:

- You grant us the right to allow our employees to process your personal data within the scope of providing the Services

- We may disclose your personal data to any member of our group; Which means our branches and institutions.

- We may disclose your personal data to third parties:

- In case we sell assets from our organization, or partners enter into business with us, we will disclose your data to the purchaser or new partner.

- Entities that partner with us provide services to protect against credit risks, fraud and electronic piracy.

- If we are required to disclose or share your personal data in order to protect the rights and property of our employees.

- We may disclose your personal data to comply with legal or contractual obligations in the following circumstances

- If we are required to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our terms and conditions or any other agreement

- In the event of a court ruling or a decision by the competent judicial authorities obligating us to do so

- In the event of a decision issued by the public authorities obligating us to do so.

8. Amendments:

- We have the right to amend our privacy policy at any time, and we will publish a general notice through the store of the new amendments, and we will update the “last updated date” at the top of this document.

- Your continued use of the Store after updating this policy constitutes your express acceptance of these modifications and your legal acceptance of the new practices and provisions.

- If you do not agree to the new modifications and updates, please stop using the store site.

- Please review the Privacy Policy from time to time for its provisions and updates.

9. Contact us:

You can contact us at any time through:

- Live chat through the site.

- E-mail address: [email protected]